The Indiana Chapter of SOCAP next meeting is coming up. Mark your calendars.

Please mark your calendars for our next SOCAP – Indiana Chapter – webinar and networking event. Preliminary information for this event may be found below.

Riding the Wave of Customer Experience

Are you riding the customer experience wave? What tools or resources does your company use to meet your consumers’ expectations and maximize customer satisfaction? Where does Web 2.0 fit into this equation?

Get answers to these questions and more at SOCAP International’s next webinar on July 21 at 3 pm ET on “Riding the Wave of Customer Experience”. This lively webinar discussion will examine ways to manage the customer experience as a strategy and the role of social media in helping customers better engage with customers. You will also hear practical examples of the impact the customer care function is making within companies in promoting the customer experience and how this impact can even gain the ear of senior management.

Webinar Presenters:
• John Goodman, Vice Chairman, of TARP and Author of Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty and Maximize Profit
• Rick Clancy, former Senior Vice President of Corporate Communications and Executive Champion for Social Media Initiatives at Sony Electronics

Hosted by: Revelant Technologies

Here is a link to our address: HERE